Privacy Policy

This privacy policy details how we collect, use, and protect your personal information. Please take a moment to read through it carefully. By using our website, you accept the practices outlined here. When you submit your information via an opt-in form, we request your explicit consent, confirming that you agree with how we handle your data.

We act as a sub-processor on behalf of our clients to whom we may pass your inquiry. The main data controller is identified in the “Disclosure of Your Information” section. We adhere to the UK General Data Protection Regulation (GDPR), Data Protection Act 2018, and Privacy and Electronic Communications Regulations 2003.

Who We Are

Our website address is: https://ecoheatpumpsuk.com/. Ecoheatpumpsuk is owned by our parent company, located at 58 Durham Road, Co Durham, DH3 2QJ.

Information We Collect

We collect and process the following types of data:

  1. Information You Provide: This includes data you submit through forms on our site or through phone, email, or other contact methods. It can include your name, address, email, phone number, financial information, and more when you register, search for products, place orders, or engage in promotions or surveys.

  2. Information We Collect Automatically: We collect technical details such as your IP address, browser type, operating system, and details about your visits, such as pages viewed and products searched. This helps us improve your browsing experience.

  3. Information from Other Sources: We may also receive data about you from other websites we operate, or from partners like payment providers and analytics companies.

  4. Comments: When you leave comments, we collect the information in the comment form, as well as your IP address and browser details for spam detection. If you use Gravatar, an anonymized version of your email may be sent to the Gravatar service (Gravatar’s privacy policy is available for review).

  5. Media: If you upload images, please avoid including location data (like EXIF GPS), as other users may access this information.

Cookies

We use cookies to improve your experience and distinguish you from other users. We collect data on your visit, including URLs, IP address, and device details. You can control your device settings to manage location data sharing, and we respect your preferences.

Here’s a quick guide to the cookies we use:

  • Essential Cookies: Necessary for website functionality and security.
  • Preference Cookies: Store choices like language settings.
  • Social Media Cookies: Used for advertising and research.
  • Analytics Cookies: Help us improve site functionality based on user activity.
  • Advertising Cookies: Help us promote products to you on other sites.
Embedded Content from Other Sites

Our articles may include embedded content (like videos or images) that behaves as if you visited the other site, which may collect your data and track interactions with that content.

How We Use Your Information

We use your information to:

  • Help you connect with relevant partners, like heat pump providers.
  • Fulfill our commitments and provide requested services.
  • Inform you about similar products or services.
  • Notify you of changes to our services.

We may also combine information from various sources to improve your experience with us.

Disclosure of Your Information

We may share your data with trusted third parties who offer services relevant to you. Information may also be shared in business transactions or to comply with legal requirements.

Data Retention

We retain personal data for a maximum of 90 days unless a legal obligation requires us to keep it longer. If you request data deletion, note that certain services may not be available without your information.

Your Rights

You have the right to:

  • Request a copy of your personal data.
  • Correct inaccurate information.
  • Request deletion of your data in some cases.
  • Object to data processing based on legitimate interests.
  • Request data transfer to another organization or to yourself.

There’s no charge to exercise these rights, and we aim to respond within one month. To exercise your rights, please email us at support@ecoheatpumpsuk.com.

If you have an account or have left comments, you can request an export of your data or ask for deletion (excluding data we need for legal or security purposes).

Changes to Our Privacy Policy

We may update this policy occasionally, so please check back regularly.

Contact Us

For any questions or concerns about this policy, reach out to us at support@ecoheatpumpsuk.com.